October 2, 2016

My Experience With Delta's Basic Economy Fare Ticket

When it comes to purchasing airline tickets, I am one of those buyers out there that I only go for the cheapest and the most economical ticket if I cannot redeem air miles. I recently bought two tickets with Delta and had my first experience with their Basic Economy fare.

The fare rule is pretty simple straight forward, and Delta warns you before you pay for the ticket:
No seat assignment is available until after check-in
Refunds and any ticket changes, including same-day changes, are not permitted
No paid or complimentary access or upgrades to premium seats or products, including Delta Comfort or Preferred Seats, and no paid access to Priority Boarding

As you see, the rule is very restrictive. I decided to purchase the Basic Economy anyway because it was the lowest fare for two tickets. It's not the end of the world if we did not get to sit together and I could check in like the usual 24 hours before the flight's departure time and select our seats then. I called Delta and confirmed this before making the purchase.

When it was time to check in, I checked in right away on my mobile phone, hoping to score two seats and print our boarding passes. To my surprise, I was able to check in but I could not print boarding pass and could not select seats. That did not excite me because our flight was super early at 5:30AM in the morning. Since we would not check bags, I would prefer not to bother the Delta's agent desk or the kiosk at the airport. We just wanted to be dropped off at the airport and walked right to the TSA check with our carry-on bags.

I decided to call up Delta and told them the above concerns and what I was told by Delta before I bought those tickets. The agent was very helpful and she helped me out by allowing me to be able to print my boarding passes and she gave us two excellent exit row seats for two, plenty of legs room. We even got zone 1 boarding passes so we were able to get on the plane sooner than other zones and stored our carry on bags away.

There you have it, that's my experience with Delta Basic Economy fare ticket.

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