May 8, 2016

How To Book Transit Hotel At Singapore Changi Airport

Ambassador Transit Hotel At Singapore Changi Airport
My mother was flying from Christchurch to Singapore, and had a very long lay over connection overnight in Singapore before getting to her destination. Therefore, I started to look into the transit hotel at Singapore Changi Airport for her.

The Transit Hotel is called the Ambassador Transit Hotel. The facility has shower, wifi, phone, TV, etc. They are located in both Terminal 2 and Terminal 3. If you stay in one of those places during your long connection, you do not need to clear immigration as long as your reservation is on one ticket and your bags are checked all the way to your destination.

There are various types of rooms available such as Single Room, Double Room, Triple Room, and Budget Room. The Budget Room does not have ensuite shower, you will need to exit the room and use the shared shower facility. Each room varies in price. Check out the price on their website. The room's rate is charged per 1 block of 6 hours, and any additional hours needed after 6 hours will incur additional fee. It's recommended that you pay for the room on the day that you will be checking in. Credit card is accepted and make sure to use the no foreign transaction fees card one. To save my mom for all the hassles, I requested the hotel to charge my credit card so that my mom did not have to pay upon her arrival date. In order to do this, the hotel sent me a form to fill in with all my information and my signature to authorize that transaction. They won't charge my card until the day that mom checks in and it's free cancellation if we let them know 24 hours prior to arrival.

The Booking Process

  1. First, determine which Terminal that your next flight will be leaving from. If you prefer one over the other, just make sure you give yourself enough time to catch your next flight. Singapore airport is huge. If you don't know which terminal your next flight is, contact the airline that you are flying with. They should know that. 
  2. Go to the Ambassador Transit Hotel's website:!transit-hotel-roomrateshtml/c16ei
  3. Scroll down and click on Book Now button by the desired room.
  4. Another page will appear and allow you to fill in all necessary information about your flight, check-in and check-out date and time. 
  5. There's a Cancellation Instructions link there that you can read. However, I do not believe it reflects the actual cancellation policy. It should be 24 hours vs. 60 hours. When your room is confirmed, in the email it will state the cancellation policy again. I'd go with the email as opposed to that link. 
  6. After you select "Click here to select room" you will have the opportunity to see the total cost and hours next to each room's type. Simply select the room type that you want, or adjust hours as needed if you'd like. 
  7. Always read the Terms and Conditions
  8. Click on "I accept..." and Book!
  9. Once the form is submitted, you will receive an acknowledgment email. However, please note that your reservation is not completed until the hotel email you back a confirmation email. In case the room that you want is not available, they will let you know accordingly. 
    1. Thing To Consider: It happened to my reservation for my mom that they said the Budget Room wasn't available at the time, I was surprised as I did not know the Transit Hotel can be that popular. I emailed them back and said "Shall I check with you daily to check availability then?" To my surprise, they responded and said they had 1 Budget Room available, so I took it in a heartbeat! From this experience, I would strongly suggest that you book well in advanced. The nice thing about this hotel is that it has free cancelation policy. In case they email you that there's no availability, just keep checking by emailing them. They are very prompt in response. Their phone line, on the other hand, tends to be busy when I was trying to call them. Just hang up and keep calling. 
Below is a snapshot of a confirmation email that you can read and find out more information about their cancellation and reservation's holding policy. I had to call them for my mom as her flight got delayed so that they were not cancelling her room. 

Greetings from Ambassador Transit Hotel at Singapore Changi Airport, we are pleased to confirm your Hotel reservation.
Please review the information carefully and contact us immediately for any changes:

Confirmation Details:
Guest Name:YOUR NAME 
C/I Time:30 Apr 2016 / 06:00 PM / SQ298
C/O Time:01 May 2016 / 06:00 AM / MI602
Duration Stay:12 hours
Reservation Number:1117T2
Type of Room:Budget Single-T2
Total No of Paxs:1 Adults
Estimated Total Payment:SGD 110.00 nett.
Payment Mode:Cash or Credit Card upon check in.
Remarks - All Special requests are subject to availability upon arrival.

Important Information:
2. Rates are non-negotiable, non-commission, non-transferable and non-refundable.
3. Cancellation for reservation, please inform hotel at least 24 hours before travel date or in the event of NoShow, there will be a charged of one Block of 6 hours. 
4. Please present this confirmation email or booking numbers upon check in.
5. Should you require further assistance, please do not hesitate to contact us at  +65 6507 9797 or email to
The Hotel will hold your reservations 90 minutes after your flight landed time and 60 minutes upon your requested Check-in time.

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